Returns & FAQ

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you've received your order, you have 30 days to address any quality issues.

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please contact us with these details via our contact form.

Product Orders Refund Policy

Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.

PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.

Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Donations and Tips Refund Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.

Locked Messages Refund Policy

Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We'll be happy to troubleshoot the problem and find a resolution for you.

Size exchanges are only possible when the wrong size was shipped to you. If the label in your item doesn't match the size on your order, send us a photo of the size label with your order number and we'll put it right.

Because every piece is made to order in the size you selected, we can't swap a medium for a large after the fact. Check the size guide on the product page before you order — and if you're between sizes, ask us and we'll advise.

If tracking hasn't updated for two weeks on a US order or three weeks on an international one, contact us with your order number and we'll arrange a replacement. If tracking says delivered but nothing arrived, check with neighbours and your building's mail room first, then get in touch within 30 days.

If a parcel arrives with items missing, send a photo of everything you received along with the packing slip so we can chase the rest of the order.

We accept all major card networks — Visa, Mastercard, American Express and Discover — including prepaid and gift cards on those networks.

Depending on your device and browser you'll also see Apple Pay, Google Pay and Link for one-tap checkout, plus PayPal (balance or any linked card) and Alipay.

Buy Now, Pay Later options such as Klarna and Afterpay appear where they're available. Local methods show up automatically for your country — Cash App and Amazon Pay in the US, iDEAL in the Netherlands, Bancontact in Belgium, GiroPay in Germany, EPS in Austria, Cartes Bancaires in France and Przelewy24 in Poland. Local methods require the matching local currency.

We ship worldwide. International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you'll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country's customs policies, please contact your local customs office.

For most EU-bound orders duty is now collected at checkout — €3 per item on orders of €150 or less, standard tariff duty above that — so there's nothing extra to pay on delivery. Full detail on timelines, rates, destinations and duties is on our Shipping & Delivery page.

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns.

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